Returns & Exchanges

At Cocco Hair Professional, we stand behind the quality of our professional tools and offer a 30-day return window for unused items in their original packaging. We strive to ensure every stylist and beauty enthusiast is completely satisfied with their purchase.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused tool in its original luxury box, ensuring all cords, accessories, and documentation are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the item's condition, your refund will be processed back to your original payment method within 5-7 business days.